Everything you need to know before placing your order
Frequently Asked Questions (FAQ)
PRODUCT INFORMATION
What materials are used in your neon decoration products?
Our neon decoration products are primarily made using iron skeletons, which provide superior durability and stability. We also offer aluminum options for those seeking lightweight and corrosion-resistant alternatives. We do not use plexi due to its heat sensitivity and lower durability.
Can your neon decorations be used both indoors and outdoors?
Yes, our neon decoration products are designed for versatile use in both indoor and outdoor settings. Their durable construction ensures they can withstand various environmental conditions, making them suitable for a wide range of applications.
How do you ensure the sustainability of your products?
We are committed to sustainability and environmental responsibility. Our neon decoration products are made using recyclable materials, and we incorporate eco-friendly manufacturing processes to reduce our ecological footprint.
Can I customize the color of the neon lights?
Absolutely! Our neon decorations can be painted in any color of your choice to perfectly match your design or branding needs.
Do the neon signs come with a power adapter?
Yes, all our neon decorations include a standard adapter and light controller for easy installation and operation.
Are your neon signs eco-friendly?
Yes, we use recyclable materials in our neon products to minimize environmental impact, reflecting our commitment to sustainability.
How long do your neon lights last?
Our neon lights are highly durable and designed to last for years with proper care, making them a cost-effective choice for decoration or advertising.
Can I install the neon lights myself, or do I need a professional?
Installation is straightforward with the included adapter and light controller. It is easy to install, however for complex setups or outdoor installations, we recommend consulting a professional for the best results.
Are your neon lights safe for use in public spaces?
Yes, our neon lights are designed with safety in mind, featuring durable materials and proper insulation to ensure they are safe for any environment.
How do I clean and maintain the neon signs?
Cleaning is simple—just use a soft, damp cloth to gently wipe the surface. Avoid using harsh chemicals to preserve the finish and functionality.
How energy-efficient are your neon lights?
Our neon lights are designed to be energy-efficient while still providing vibrant illumination, making them an eco-friendly and cost-effective choice.
Can neon lights be dimmed?
Yes, our neon lights come with a light controller that allows you to adjust the brightness to suit your preference or setting.
Are your neon products resistant to extreme weather conditions?
Yes, our neon decorations are built to withstand harsh weather conditions, making them ideal for outdoor installations in areas with high temperatures, humidity, or sand exposure.
What’s the maximum size you can produce for a neon decoration?
We can produce neon decorations in a wide range of sizes, from small pieces for indoor use to large-scale installations for outdoor spaces. Custom sizes can be discussed to meet your needs.
Are the neon lights safe for children’s rooms?
Yes, our neon lights are designed with safety in mind. They use low-voltage technology, have no exposed wiring, and produce minimal heat, making them safe for any room in the house.
How long does it take to produce a custom neon sign?
Production time varies based on complexity, but most custom neon signs are completed within 7–15 business days. Delivery time will depend on your location.
Do you offer installation services?
While we do not directly offer installation services, we can provide detailed instructions and recommendations for professional installers in your area.
What kind of power supply is required for the neon lights?
Our neon lights use a standard power supply with an adapter included. They are compatible with 110V or 220V outlets, depending on your region.
Can your neon products be repaired if they get damaged?
Yes, our neon decorations are designed for easy maintenance and repair. We provide support for any repairs needed and can supply replacement parts if required.
Can I reuse the neon decorations for different projects?
Absolutely! Our neon decorations are durable and versatile, allowing you to repurpose them for different events, locations, or themes.
CUSTOMIZING NEON SIGNS
Are your products customizable?
Absolutely. Our neon decorations can be painted in any desired color to match your interior or exterior design. We also offer customization options using aluminum for clients who prefer a different material.
SHIPPING AND RETURNS
Which regions do you serve?
We proudly serve clients in the United Arab Emirates, Qatar, Saudi Arabia, Kuwait, and beyond. Our products are particularly popular in these regions due to their modern architecture and luxurious lifestyle.
SETTING UP YOUR NEON SIGN
Do your products come with a standard adapter and light controller?
Yes, all our neon decoration products include a standard adapter and light controller. This allows you to easily adjust the light intensity and color, providing flexibility to match your specific needs.
QUESTIONS ABOUT US
How experienced is your team?
Our company has 20 years of experience in the neon decoration industry. Our team consists of highly skilled professionals who are experts in their respective fields, ensuring that we deliver top-notch products and services to our clients.
What makes your products stand out in the market?
Our neon decoration products stand out due to their high quality, durability, and aesthetic appeal. We use premium materials, provide customization options, and include a standard adapter and light controller with all our products. Additionally, our commitment to sustainability and our experienced team contribute to our reputation for excellence.
How can I stay updated with your latest news and product launches?
How can I contact you for further inquiries?
For further inquiries, please contact us at using this form. Our team is always ready to assist you with any questions or concerns you may have.